Get in Touch
We're here to help! Reach out with questions about diapers, formula, gear, orders, shipping, or returns.
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Customer Support
Email
support@tradingmax.com
Phone
+1 (800) 738-6378
Distribution Center
5900 Balcones Drive # 16974
Austin, TX 78731
Austin, TX 78731
Frequently Asked Questions
Quick answers from our customer support team.
How long does shipping take?
Standard shipping takes 3-5 business days within the US. For heavy bulk orders (over 20 lbs), we use ground freight which may take an extra 1-2 days. All orders ship with full tracking.
Do you carry authentic American brands?
Yes! Every product we carry — including Tide, Bounty, Lodge, KitchenAid, Clorox, Dawn, and more — is 100% authentic. We source directly from authorized distributors to guarantee authenticity.
Can I buy in bulk for my business?
Absolutely! We welcome bulk orders for businesses, restaurants, and facilities. Contact our support team and we will set up a custom bulk pricing plan with significant discounts on large orders.
What is your return policy?
We offer a 30-day satisfaction guarantee. If any product arrives damaged or defective, contact us for a full refund or replacement — no questions asked. Unopened items can be returned within 30 days.